I’ve been trying to get over an illness this past week. I’m feeling better now but when I was feeling really really sick I considered giving the doctor a call.
I remember when I first moved down here, trying to find a doctor was a pain. Besides trying to find someone that is “in your network,” there really isn’t any simple way to learn more about a primary care provider. I remember I settled on a doctor who was nearby and had a website for the entire practice group. It sounds kind of silly, but if you think about it he sold me by making it easy for me to get all the information I wanted on him, his practice, and the office. The group’s website had everything from hours to online forms I could fill out prior to my first visit.
Sure there are tons of websites that have ratings and reviews of doctors, and my insurance provider also had some basic information to help me locate nearby doctors, but I appreciated that this physician realized the potential he had to not only establish an online presence for his office, but also help control his online reputation. His site came right up when I ran a Google search for his name.
Medical doctors are embracing new technological gadgets, but on the most part, most haven’t ventured onto the web. I understand there’s a lot of issues they can face if they engage in social media, but I’m talking about something a little bit more basic: just having an online home for your office’s information and policies.
There isn’t anything that we do today that doesn’t spark an online search. Want to find a new recipe? Go online. Want to get an address of the local Old Navy? Go online. Looking for a new doctor? Go online. Offices that are looking for patients need to understand that The Internet is almost always the first step anyone takes when it comes to research.
I can think of three things Physicians should do to establish an online presence:
- Make sure your practice has a website where patients can go to get information on your doctors and office policies. Think about how much time could be saved if office hours could be found online or if new patient forms could be filled out completely at home before arriving to an appointment.
- Be aware of what’s being said about you online. Find out which sites people do use for researching doctors and make sure the information is accurate and up to date. Often insurers and state medical boards post complete directories that people can search. Make sure everything is in order.
- Claim your name on social networking sites. Now engaging in social media is a topic that’s been debated, and some encourage physicians to become more vocal. I’m not saying you have to go out and start a blog, but Physicians should know that social networking profiles like LinkedIn and Facebook are often the top results when someone Googles your name.
I’m curious if I’m the only one that thinks that doctors are slow to get their businesses online- is your Physician online?